Member benefit provides resources and online training for AODA
The Accessibility Standards for Customer Service (Ontario Regulation 429/07) came into force on January 1, 2008. By January 1, 2012, all organizations with one or more employees in Ontario that provide goods or services to the public will have to comply. The regulation requires all organizations in Ontario to make their customer services accessible and to train their staff on how to provide accessible service.
While the compliance deadline has passed, members are still able to take advantage of this program for themselves, existing staff and new staff.
Training
The OCA has partnered with proLearning innovations to bring members need-to-know information through a customized online training program specific to the chiropractic profession. This program not only meets the compliance requirements for training, it also provides you with policy templates, samples, best practices and situational examples specific to the chiropractic profession.
This will save you time and money, making implementation of the Customer Service Standard in your practice easy and hassle free!
Cost: $25 per person
PLEASE NOTE:
- This is an online training program ONLY. Once you have registered you may complete the program in your own time frame.
- Payment can be made online only by Visa or MasterCard (cheques not accepted).
- Ensure billing address - specifically postal code - is correct when entering information.
- Internet Explorer 7 or 8 must be used in order to print the certificate of completion. If using Internet Explorer 9, you must change the compatibility mode to version 7 or 8 before entering the course.
Additional Information about the Act:
How does the Act affect my clinic or practice?
Clinics with fewer than 20 employees, two steps must be taken:
- Create an Accessibility Policy and implement a customer service plan
- Conduct training for staff/peers on accessible customer service (mandatory)
For clinics with 20 employees or more, there are four steps that need to be undertaken:
- Create an Accessibility Policy and implement a customer service plan
- Mandatory training for staff/peers on accessible customer service
- Document the above in accessible formats that are available to the public upon request
- Submit online Accessibility report to the Ministry of Community and Social Services
For additional information, resources and training tools regarding Reg. 429/07 visit Ontario’s Ministry of Community and Social Services website at www.ontario.ca/community.
If you need assistance or are having trouble accessing the training program or any of the resources, please contact the OCA at oca@chiropractic.on.ca or 416-860-0070 or toll-free at 1-877-327-2273.